The Consumer Protection Council (CPC), by its mandate, receives and looks into consumer complaints in a bid to ensuring speedy redress for complainants. Any person who uses products or services expects to get value from them. When this expectation is not met, it gives rise to complaints.
For the Council to address a complaint, the aggrieved consumer must have initially engaged the provider of the product or service. If not satisfied, the complainant can then file a complaint with the Council. This may either be in hard copy and delivered to our office at *Area P, New Owerri, adjacent ISOPADEC office Owerri* or soft copy through our email or social media platforms. (Email- cpcimostate@gmail.com,
Facebook-cpc imo state,
Instagram-cpcimostate)
The complaint must clearly state the following:
1.The party complained against, with the correct address
2. The amount involved
3.The expected redress
4.You should also attach proof of transaction and any other documents to support your claim. All these will help the Council with the process of redress, if a valid complaint is established.
If your complaint was received electronically, you should expect an immediate acknowledgement. If your complaint was received in hard copy, you should expect to get an acknowledgment.
A complaint could be resolved immediately or may take some time depending on its nature. Complaints require a response from the provider of products and services which the Council will request for. Some require the intervention of other stakeholders such as sector regulators while others do not. While the Council is committed to providing speedy redress to valid complaints, the provision of accurate information and documentation makes this easier and reduces the timelines.
It takes anything between one (1) day and forty five days (45) days to get redress depending on the nature. However, some exceptions may exist beyond this time-frame.
Note: The shared prosperity government of Senator Hope Uzodimma has repositioned CPC to protect consumers rights and to eliminate harzardious products in imo State.
Signed.
Hon. Mrs Obioma Okafor, DG CPC imo State.
Publisher: Don Martyn L.O Nwosu
Ikeduru APC Media Hub
08032950897
Ikeduruapcmediahub@gmail.com
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